Privacy Policy

At FluxWillow, we believe privacy is a fundamental right. This policy outlines how we collect, use, and protect your information when you access our website or use our services.

1. Information We Collect

We collect information to provide better services. The types of information we collect include:

A. Information You Provide: We collect information submitted through our contact form, including your full name, professional email address, company affiliation, project type, and the details of your inquiry. If you communicate with us via email, we retain the content of those messages along with your email address and our responses.

B. Information Collected Automatically: When you visit our website, our servers automatically record information that your browser sends. This may include your IP address, browser type, referring page, pages visited, time spent on those pages, and access times and dates.

2. How We Use Information

We use collected information to respond to your inquiries, provide requested services, improve our website, analyse usage patterns to enhance user experience, send project-related communications, and comply with legal obligations.

3. Data Storage and Security

We implement industry-standard security measures to protect your information. Contact form submissions are transmitted via encrypted SMTP and stored securely. We do not store passwords or sensitive financial information through our website.

4. Third-Party Services

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. We use Brevo for transactional email delivery. These services have their own privacy policies governing the use of your information.

5. Cookies

Our website uses cookies primarily for analytics purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

6. Your Rights

You have the right to access, correct, or delete your personal information, opt out of marketing communications, request a copy of data we hold about you, and lodge a complaint with a data protection authority. To exercise any of these rights, please contact us at [email protected].

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at [email protected].